Return & Refund Policy

Return and Refund Policy

At XpertLabz, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are happy to offer a refund under the following conditions:

Return Requirements: To qualify for a refund, all items originally included in the package must be returned. This includes the product, accessories, and any additional items or components provided.

Original Packaging: Items must be returned in their original box, along with any manuals, accessories, or packaging materials that were included at the time of delivery.

Condition: The returned items must be in good condition, free from excessive wear or damage beyond normal use.

Shipping Responsibility: Customers are responsible for arranging and covering the cost of return shipping. Unfortunately, we do not provide return labels or prepaid shipping.

Return Address: The return address will be provided upon request. Please ensure that the package is securely sealed to avoid damage during transit.

Timeline: All returns must be initiated within 30 days of receiving your order. Items received outside of this timeframe may not be eligible for a refund.
Proof of Return:

We recommend using a trackable shipping method to ensure that the return is delivered successfully. Please keep the tracking number for your records.

Refund Process: Refunds will be issued to the original payment method once the return has been received and inspected. This process may take up to 2-3 business days.

Exclusions: Items that are not returned in their entirety, missing components, or damaged beyond normal use may result in a partial refund or the denial of a refund.

Contact Us: If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team at ceo@xpertlabz.com -  We’re here to help!

We comply with all relevant laws regarding returns and refunds. 

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by providing a refund no questions asked or re sending your order free of charge!

Refunds: We stand behind our products and offer hassle-free returns.

If you're not satisfied with your purchase for any reason, please reach out to us within 90 days of receiving your order via email at: ceo@xpertlabz.com